We’ve written extensively about how vital it is to verify the credentials of every team member in an organization. The need for verification and authenticity is necessary for team building, trust, and integrity of the organization.
Even though these checks are necessary, no two background verification services are equal. The rates, the quality, and the turn around times vary dramatically throughout different offerings and BGV (Background Verification) firms.
The result is that the checks conducted have a degree of error associated with them. The very reason for such error is the manual nature of the checks, including address, education, and employment histories.
The case of education verification
At SpringVerify, we’ve had instances where we found a discrepancy in the education credentials of a candidate who was verified to be authentic previously by a different background check firm. We double-checked the results with another round of checks, and we found the discrepancy. We informed the organization. This shows the deviation in the quality of various checks conducted by different firms.
There are several reasons for such discrepancies. The process employed for background checks is different for different firms. The particular case could be a result of multiple factors which might not even be in the hands of the BGV firm. It could be a manual error, or it could be a result of an intentional cover-up. We’ll never know what’s the case.
The education verification happens through various contacts inside any university. Every BGV firm has multiple layers of communication or vendors who they employ. Different universities have different processes in place for verification. It is digital in some cases like the Manipal University. But in most other universities it could be a clerk handling the verification, manually. We believe this is where the problem starts.
The degree of uncertainty due to manual errors or lack of effort is dramatically huge at the universities with a manual process. There is a significant loss of trust in this case. Yet, it is a necessity to make sure the education histories of the candidates, soon to be teammates, are legit.
This is not to say that the background checks are all flawed. The processes employed by most BGVs make sure that the checks return the highest accuracy possible. And, with the use of trusted sources, you could be certain that the results you see through some of the best services could be trusted to a degree.
But, it is not 100%.
Then there is the case of address checks being operations heavy!
The same level of uncertainty looms around the address checks or any on-field checks. The address verification happens manually by a field agent who has to travel to the address and make sure the candidate resides there.
There are a lot of factors which could go wrong during the verification processes where a person is involved. The results of these checks rely on the authenticity of the individual traveling to the address, not to mention, the amount of time and logistics involved in the process. The number of steps required to make this check further adds to the probability of error in the system.
It all boils down to the lack of online shared databases for these checks.
The very idea of getting background checks done is to bring a level of certainty to the records we already have. If we still have processes which bring a level of uncertainty to the already uncertain result, it doesn’t make sense at all.
The solution though is to have an online database where we could verify these credentials with 100% accuracy. This is something which is within reach considering the present technology. Blockchain and shared ledgers could easily make the address and education information of individuals immutable.
The records could be accurate and immutable for the future. And, we will only have to get the verifications done once at source to build authenticity.
The accuracy part will not happen immediately but will take time. The entire system, including the institutions, the students, and the authorities need to see value in such a database to make the process accurate.
We are already building the platform — SpringRole — where people could have their verified professional information on the blockchain for the future. Immutability and authenticity is built right into the platform.
How we go about verifications at SpringVerify?
We use technology, try to make the processes as seamless as possible, and try to be transparent about the entire process at SpringRole. We believe this is essential to make sure there is a steady improvement in the background checks we do.
We have access to technologies which could solve these problems. We try to be the best in the checks we do and employ smarter technologies like AI, machine learning, and blockchain to improve accuracy. We have eliminated the unnecessary steps to make the process less error-prone. This makes us stay true to the quality commitments we provide to our clients and make the checks worth the effort.
SpringVerify is the modern take on the age-old problem of employee verification being costly, tedious, and out of reach of small businesses. We are trying to build a platform where the employee verification process happens seamlessly and with minimal effort required from both the company and the employee.
We believe that employee verification is a must for any business. It is a critical process in ensuring that every employee working with you is faithful and could be trusted. CareerBuilder survey shows that a company stands to lose on average $17000 on a wrong hire. Read more here.
We have built the platform with blockchain and believe that it will change virtually everything it comes in contact with. Blockchain helps us in building a decentralized system; which keeps all our data secure and immutable. Read more here.